A perfectly written message from your “bank”

This message arrives. There are no spelling mistakes, and it sounds very professional.

ZentraBank Text message

Dear Customer, as part of our annual security review, we have temporarily restricted your account. To restore full access, kindly verify your identity at zentrabank-secure-verify.com within 24 hours. We apologise for any inconvenience. Zentra Bank Security Team

9:12 am

What would you do?

Tap the link. The message is polite and well written

Not safe. Computers can now write perfect messages for scammers. Good English is no longer a sign that a message is real.

Reply and ask if the message is real

Not safe. The scammer will say yes. Replying also tells them your number is active.

Don’t tap it. Open your bank app yourself, or call the number on the back of your card

Safe choice. Correct. If something is really wrong with your account, your bank will tell you when you contact them yourself.

Remember this

Learn more: What AI is and how scammers use it Next scenario